Support
Help with Reeliva
Most questions are answered below. If yours is not, email support@reeliva.app — a real person reads it.
Getting started
Do I need an account?
No. Reeliva works as a guest: your logbook lives on the phone. You need an account for anything that leaves the device — cloud backup, sync, and the community.
Does it work offline?
Yes. Logging catches and sessions, your own map markers, search and statistics all work with no signal. Maps need a connection to fetch imagery, but your pins still draw.
I started as a guest. Do I lose anything when I sign up?
No. What you logged as a guest stays and becomes part of your account.
Catches and sessions
Is there a limit on catches?
No. Unlimited catches and sessions on the free plan.
Can I change units?
Yes — kilograms or pounds, centimetres or inches, Celsius or Fahrenheit, in Profile → Units.
Why is my catch missing weather?
Weather is captured when you log, and needs a position and a connection. If either was missing it is left blank. Reeliva Pro can recover it afterwards — see Weather.
Can I edit or delete a catch?
Yes, any of them, at any time.
Maps
Which map styles are there?
Standard, Outdoor, Satellite and Marine. All four are free.
Why does Marine show no depth on my lake?
Marine depth data covers seas and oceans. Inland lakes, reservoirs and rivers have no depth data and draw as plain water. See Maps.
The map is blank but my pins are there.
That is the offline state: map imagery could not load, so Reeliva draws your markers over a plain background rather than losing them.
Community
How do I share a catch?
Set the catch to Public, then optionally share it with a public spot, then optionally enter it in that spot’s rankings. Three separate switches — see Community.
Does sharing reveal where I fish?
No. A shared catch never carries its own coordinates. It is located by the public spot you offered it to.
What is the difference between a buddy and a friend?
A fishing buddy is someone you record fishing with — a note in your logbook. A friend is a mutual connection between two Reeliva accounts that affects who can see friends-only content.
How do I stop sharing?
Set the catch back to Private, or switch off sharing with the spot. It disappears from the spot, the rankings and anywhere it was visible.
Someone posted something inappropriate.
Report it from the spot, profile or catch. Reports are reviewed and the person is not told who reported them. For urgent abuse, email abuse@reeliva.app.
Reeliva Pro and your account
What does Pro add?
Cloud backup and restore, sync across devices, advanced statistics, Fishing Patterns, historical weather recovery, advanced filters, density maps, custom place names and full export. See Reeliva Pro.
How do I cancel?
Subscriptions are managed by Apple or Google. Cancel in your App Store or Google Play account; Reeliva cannot cancel it for you.
What happens to my logbook if Pro ends?
It stays on your phone and keeps working. You lose the Pro features, not your records.
How do I delete my account?
In the app: Profile → Delete Account. This removes your account and its server-side data. See Privacy.
Still stuck?
Email support@reeliva.app. Telling us your device, your Reeliva version and what you expected to happen gets you a useful answer faster.